Many applications need tweaking now and then. There are enhancements that need to be made, changes in business processes that need to be implemented, code remediation that needs to be done, bugs that need to be fixed, etc. In short the whole gamut of activities that make for an implementation that is up and running at top shape while meeting your changing needs. Without these continuing activities, there is a very high risk of your implementation failing in user acceptance, contracting scope of the implementation, and drastically reduced ROI.

This is where our Remote Support & Maintenance Services come into the picture. Our team takes your existing implementation and maintains it. Even if your implementation was built by other vendors, we will take care of it. Of course, we do provide the Application Support & Maintenance Services for the implementation that we built! As part of this service, you get a team that will work with you, to fix bugs, implement enhancements, understand user issues, and suggest suitable solutions.

Our Remote support & maintenance Services also allows you to cut down on your costs by freeing up your current IT resources to focus on higher-value activities instead of performing the routine support tasks. When you sign up for our Remote Support Services, you not only a get a dedicated full-time resource to administer and maintain application, but also get another resource as a backup. So at no point in time, will you ever find yourself without having an admin resource when needed.

Our support services expertise are Remote access computer support, Application Maintenance support and Database management services.

Step 1:  : Understand customer requirements, analyze the given support requirements comprehensively and tailor the service. This includes identification of necessary tools, resources, and support model.

Step 2:  Review the support model and recommended approach with the customer, derive the implementable support model.

Step 3:  Establish the required IT infrastructure, allocate resources, define the communication plan, finalize on the logs and reports that needs to maintained and submitted.

Step 4:  : Depute consultants to work with client for a definite time period for the smooth transition of the service.

Step 5:  : Periodic review of the support model and update the support process as and when required to maintain customer delight.

Our suite of support services includes:

• Application Maintenance - Application Maintenance service enables clients to see VJIL as an extension of your organization as you delegate your day-to-day responsibilities for IT application maintenance. We ensure transparency in all our Application Maintenance processes through integrated suite of methods, processes and tools. VJIL offers end to end application maintenance through request tracking tool. Understand and analyzing the application → Knowledge Transfer & Transition → Steady the application maintenance.
• Technical Help Desk – Call logging & resolution, SLA Management
• Technical Help Desk – Call logging & resolution, SLA Management
• Database Management Services – Database administration, performance management, tuning and optimization
• Server Management services – Server administration & monitoring
• Remote network maintenance services - Network Management - Monitoring, administering and diagnostics of the network and its components.