Effective e-learning Support Services
We at Mercury, are using the advantages of time difference and geographic location to help e-learning organizations and in-house training departments to achieve true timeliness and boundary less services with added advantage of lower costs.
Outsourcing of operations to the India Offshore Support Center will offer you tremendous cost savings that let you have peace of mind, enable easier growth plans and a boost to your company's bottom line.
Our e-learning support process
Inbound Enquiries
Learning advisors will attend to all incoming enquiries received in response to adverts. They would identify current competencies and advise prospective learners about appropriate courses according to their requirements and encourage/solicit enrolments. They would also assist learners to discuss and set up their learning goals.
Enrolment
Prospective learners, with identified course needs, who wish to enroll, will be given support in the enrolment process.
Learning advisors will attend to all incoming enquiries received in response to adverts. They would identify current competencies and advise prospective learners about appropriate courses according to their requirements and encourage /solicit learners about
Back-end operations
Formal signing up process, which includes documentation, fees and setting up of agreements.
Dispatch of welcome pack, which includes courseware, software & manuals, user names and access codes.
Customer Support
Team to check if a learner has received all required material to commence learning. To bridge any gaps and close any relevant issues hampering course take off.
Joining Support
Learners will be given voice or web based assistance to complete joining formalities and jumpstart their e-learning course.
While welcoming them to the learning community they would also be made aware of the need and details of their commitment towards course completion.
Technical support
Learners will be given support on technical issues to help set up and run their programs and software in the initial stages. Support continues throughout the learning period for any technical issues and we trouble shoot any problems faced by them.
CD-Tutorial Support:
Students using CD packed Tutorial can contact the support team for technical or subject based help.
Tutoring
Tutors will make initial contact with the learners and introduce themselves. And for the remainder of the course, contact is maintained with time bound telephone calls, chat room and discussion board meetings on the web.
Students can also reach tutors 24x7 via telephone or web for course-based tutoring and support.
Tutors will be responsible for final assessment and certify completion of the program. They will advise on issue of certificate and further learning modules as necessary.
Performance Monitoring
Learning activity will be monitored according to a time-based plan. Constructive feedback is given and progress discussed. Records are maintained to enable planning on future course of action.
Student Feedback
A dedicated team will contact learners to collect feedback on all aspects of the program to fine tune and improve the learning process.
Upgrades
Upgrades to new courses and adding more modules to current course.
Support Function
To receive, register and plug all gaps reported by learners to ensure timely and quality services.
Sales
Focused outbound calling campaign aimed at identifying learner groups to encourage and complete enrolments.
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