BPO firms take over tasks that other companies don't want to handle in house, partly because of lack of expertise and fluctuating demand, but also because they are complex, non-core activities. Typical BPO concerns are customer service, data entry, general accounting, and, increasingly, debt collection. The move into debt collection is a natural one, since it uses the same call center technology.
Much of the offshoring is now going to collect debts under $500, which are too expensive to collect using US personnel. Another issue for offshoring is the difficulty in retaining US workers; high-stress collection jobs have an enormous turnover rate.
Mercury has lower salary and technology expenses than their American rivals therefore can significantly reduce debt recovery costs and make it worthwhile for US companies to go after even the smallest of debts.
Offering 24 hour service and offline back office debtor management services, can ensure greater efficiency in phone-based debt collection. The key aim is to manage all of the information about the debt and the customer, improve communication with the debtor and to provide a solution for efficient payment. The phone debt collection solution allows the Customer Service Center to carry out several call campaigns each day by first preparing the contacts for the day, made up of calls about new debts and calls dealing with pre-existing debts. The information used to set the selection criteria and organise the daily work is based on the customer's credit history and background.
The Mercury Difference -
Cost-effective Debt Collection Services
Our experienced team and 24X7 operations allow us to provide a range of Debt Collection Services to our clients:
Skip Tracing and Right Party Contacts
For debtors not located by automated skip tracing technology, Mercury provide client-dedicated teams trained in manual skip tracing methods to locate the maximum number of skips as quickly as possible.
Our collection specialists have instantaneous access to actionable, relevant data regarding each specific debt and use various databases to expedite the debt collections process and maximize the netback on each portfolio.
Our outbound contact center services allow us to target and reach right party contacts to assist in tracing defaulters. Phone monitoring, side-by-side listening, refresher training, FDCPA adaptation and account auditing assure high quality standards.
Data Processing Services
Our back office team provides data processing services to update debtor records
Many of our clients take advantage of our 24/7 operations to update records overnight so that staff can see the updated position the next working day.
We work from scanned images of documents securely file transferred via our VPN to our back office.
Sitemap
